ServiSol Cancellation and Refund Policy

 

1. Introduction

This Cancellation and Refund Policy ("Policy") explains the conditions under which cancellations are permitted on the ServiSol platform, owned and operated by Invira Sweden AB ("ServiSol," "we," "us," or "our"). This Policy applies to both users ("Users") and service professionals ("Professionals") who use the ServiSol User App and ServiSol Professional App, respectively.

 

2. User Cancellations

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a. Cancellation Before Service Confirmation

• Users may cancel a service request at any time before a Professional confirms the booking. No fees or charges will apply.

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b. Cancellation After Service Confirmation

• Once a Professional has confirmed the booking, Users may still cancel the service request, but the following conditions apply:

  • More than 24 hours before the scheduled service: The User may cancel without incurring any fees.

  • Less than 24 hours before the scheduled service: The User may be charged a cancellation fee equal to a flat rate or a percentage of the expected service cost (e.g., 10% to 20%) to compensate the Professional for the late cancellation.

 

c. Cancellation Due to Professional's Fault

• If the cancellation is due to the Professional's inability to perform the service (e.g., lateness, unavailability, or failure to meet requirements), the User may cancel without penalty.

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3. Professional Cancellations

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a. Cancellation by Professional

• Professionals are expected to honor all accepted bookings. If a Professional needs to cancel a confirmed booking, they must do so as soon as possible through the ServiSol Professional App. Repeated cancellations may result in penalties, including account suspension or termination.

 

b. Impact on Users

• If a Professional cancels a booking, the User will be notified immediately and will have the option to rebook the service with another available Professional. No fees will be charged to the User for the cancellation.

 

4. Refunds

Since payments are typically made after the service is completed, the concept of refunds is less relevant. However, the following guidelines apply:

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a. Service Not Performed

• If a service is not performed as agreed and no payment has been made, there is no need for a refund. If the User was charged in error, a full refund will be issued.

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b. Disputes Over Service Quality

• If the User disputes the quality of the service after it has been completed and payment has been made, ServiSol may investigate the claim. If the claim is found to be valid, a partial or full refund may be issued depending on the circumstances.

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5. Dispute Resolution

ServiSol is not liable for any financial losses or damages resulting from cancellations or disputes over refunds. Any financial disputes over cancellations or refunds must be resolved directly between the user and the professional.

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a. Disputes Over Cancellations or Service Quality

• In the event of a dispute regarding a cancellation or the quality of a service, ServiSol encourages Users and Professionals to attempt to resolve the issue directly. If the issue cannot be resolved, ServiSol may offer to mediate the dispute.

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b. Final Decision

• ServiSol reserves the right to make the final decision regarding all disputes. All decisions made by ServiSol are binding and not subject to further appeal.

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6. Modifications to This Policy

• ServiSol reserves the right to modify this Policy at any time. Any changes will be effective immediately upon posting on the platform. Your continued use of the platform following the posting of changes constitutes your acceptance of such changes.

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7. Contact Information

If you have any questions about this Policy, please contact us at:

Invira Sweden AB
Email: support@servisol.es