PRIVACY POLICY

1. Introduction

This Privacy Policy explains how ServiSol, operated by Invira Sweden AB (Org.nr: 559268-1067, VAT nr SE559268106701), collects, uses, shares, and protects your personal data when you use our platform, including the ServiSol User App and ServiSol Professional App (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with the services we provide through our Platform. This includes:

a. Information You Provide to Us

Account Information: When you create an account on the Platform, we collect your name, email address, phone number, and other contact information.
Profile Information: Users and Professionals may provide additional information as part of their profile, such as a profile picture, bio, skills, and certifications.
Payment Information: When you make or receive payments through the Platform, we collect your payment details, such as credit/debit card information or bank account details.
Communications: We collect any messages, emails, and other communications you send to us or through the Platform.

b. Information We Collect Automatically

Usage Information: We collect information about your interactions with the Platform, such as the services you browse, the tasks you book, and the pages you visit.
Device Information: We collect information about the device you use to access the Platform, including the hardware model, operating system, and IP address.
Location Information: We may collect and process information about your location if you give us permission to do so. This includes both precise and approximate location data.

c. Information from Third Parties

Background Checks: For Professionals, we may receive background check information from third-party service providers, subject to your consent.
Third-Party Accounts: If you choose to link your account with third-party services (such as social media accounts), we may receive information from those services.

3. How We Use Your Information

We use the information we collect to operate, improve, and personalize our services. Specifically, we use your information for:

Providing Services: To facilitate and manage your bookings, payments, and interactions on the Platform.
Communications: To send you updates, confirmations, and other essential communications related to your account or tasks.
Customer Support: To assist you with any issues or questions you may have about using the Platform.
Improving the Platform: To analyze usage and performance, improve our services, and develop new features.
Marketing: To send you promotional materials, offers, and other communications that may be of interest to you. You can opt-out of receiving marketing communications at any time.
Legal Compliance: To comply with legal obligations, such as tax reporting and consumer protection laws.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Other Users and Professionals: When you book a service, certain information (such as your name, profile, and task details) is shared with the relevant Professional or User.
With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, background checks, and customer support.
For Legal Reasons: We may disclose your information if required by law or in response to legal process, such as a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when you give us your explicit consent to do so.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You can access and update your account information at any time through the Platform.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Data Deletion: You can request the deletion of your account and personal data. However, we may retain certain information as required by law or for legitimate business purposes.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the instructions in the communication or adjusting your account settings.

6. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of the European Economic Area (EEA). We will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of the Platform. For more details, please refer to our Cookie Policy.

10. Children's Privacy

The Platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Invira Sweden AB
Email: support@servisol.es

PRIVACY POLICY

1. Introduction

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2. Information We Collect

We collect various types of information in connection with the services we provide through our Platform. This includes:

a. Information You Provide to Us

Account Information: When you create an account on the Platform, we collect your name, email address, phone number, and other contact information.

Profile Information: Users and Professionals may provide additional information as part of their profile, such as a profile picture, bio, skills, and certifications.

Payment Information: When you make or receive payments through the Platform, we collect your payment details, such as credit/debit card information or bank account details.

Communications: We collect any messages, emails, and other communications you send to us or through the Platform.

b. Information We Collect Automatically

Usage Information: We collect information about your interactions with the Platform, such as the services you browse, the tasks you book, and the pages you visit.

Device Information: We collect information about the device you use to access the Platform, including the hardware model, operating system, and IP address.

Location Information: We may collect and process information about your location if you give us permission to do so. This includes both precise and approximate location data.

c. Information from Third Parties

Background Checks: For Professionals, we may receive background check information from third-party service providers, subject to your consent.

Third-Party Accounts: If you choose to link your account with third-party services (such as social media accounts), we may receive information from those services.

3. How We Use Your Information

We use the information we collect to operate, improve, and personalize our services. Specifically, we use your information for:

Providing Services: To facilitate and manage your bookings, payments, and interactions on the Platform.

Communications: To send you updates, confirmations, and other essential communications related to your account or tasks.

Customer Support: To assist you with any issues or questions you may have about using the Platform.

Improving the Platform: To analyze usage and performance, improve our services, and develop new features.

Marketing: To send you promotional materials, offers, and other communications that may be of interest to you. You can opt-out of receiving marketing communications at any time.

Legal Compliance: To comply with legal obligations, such as tax reporting and consumer protection laws.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Other Users and Professionals: When you book a service, certain information (such as your name, profile, and task details) is shared with the relevant Professional or User.

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, background checks, and customer support.

For Legal Reasons: We may disclose your information if required by law or in response to legal process, such as a court order or subpoena.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information with third parties when you give us your explicit consent to do so.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You can access and update your account information at any time through the Platform.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Data Deletion: You can request the deletion of your account and personal data. However, we may retain certain information as required by law or for legitimate business purposes.

Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the instructions in the communication or adjusting your account settings.

6. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of the European Economic Area (EEA). We will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of the Platform. For more details, please refer to our Cookie Policy.

10. Children's Privacy

The Platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Invira Sweden AB Email: support@servisol.es

Your Go-To Platform for Reliable Services in Costa del Sol

Invira Sweden AB
Email: support@servisol.es