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How can I leave a review for the professional?After the service is completed, you’ll have the option to leave a rating and review for the professional. Your feedback helps maintain the quality of services on ServiSol and assists other users in making informed choices.
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Can I reschedule a booking?Yes, you can reschedule a booking directly through the app, subject to the professional’s availability. Simply go to your booking details and select a new time that works for you.
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Is my payment information secure?Absolutely. ServiSol uses secure payment processing systems to ensure that your payment information is protected. We never share your payment details with third parties.
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How do I book a service?Simply browse through the available service categories, select the service you need, review the profiles of available professionals, and choose a time that works for you. A professional will respond and confirm your booking.
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How do I pay for the service?Payment is easy and secure through the ServiSol app. After the job is completed to your satisfaction, you can process payment directly in the app using your preferred payment method.
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How do I sign up for the ServiSol app?Signing up is easy! Download the ServiSol app from the App Store or Google Play, open the app, and follow the prompts to create an account using your email or phone number.
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What if I’m not satisfied with the service?If you're not satisfied with the service, we encourage you to first communicate directly with the professional through the app to resolve the issue. ServiSol acts as a platform connecting you with service providers and does not directly manage or control the services performed. However, if you cannot resolve the issue with the professional, you can contact our support team for assistance. We’re here to help mediate and facilitate a resolution, but any financial settlements or refunds will need to be agreed upon between you and the professional. Contact: support@servisol.es
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How do I communicate with the professional I’ve booked?Once your booking is confirmed, you can use the in-app chat feature to communicate directly with your chosen professional. This allows you to discuss any specific requirements or ask questions before the job starts.
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What happens if I need to cancel a booking?You can cancel a booking directly through the app. Please note that cancellation policies may apply depending on how close the cancellation is to the appointment time. Refer to the app for details on any applicable cancellation fees.
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Can I see reviews of professionals before booking?Yes! You can read reviews and check ratings from other users on each professional’s profile before making a booking. This helps you make an informed decision.
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How can I build my reputation on ServiSol?Providing high-quality service and earning positive reviews from customers is the best way to build your reputation. The more 5-star reviews you earn, the more visible your profile will be to potential customers.
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How does payment work?After you’ve completed a job, payment is processed securely through the ServiceSol platform and deposited directly into your account. You can track your earnings and payment history in the app.
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Can I communicate with customers before the job?Yes, once a job is confirmed, you can use the in-app chat feature to discuss any details or requirements with the customer before you start the job.
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Is there a fee to use the ServiceSol platform?ServiceSol takes a commission from each job completed through the platform. This fee covers the cost of maintaining the platform, processing payments, and providing customer support. The exact commission rate can be found in the app and your agreement terms.
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How do I handle disputes or issues with customers?If you encounter any issues during a job, you can contact our support team through the app for assistance. We’re here to help mediate and resolve any disputes that may arise. support@servisol.es
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How do I sign up for the ServiSol Professional App?Download the ServiSol Professional App from [Google Play] or [Apple App Store]. Open the app and click “Sign Up” to create your account. You’ll need to provide some basic information and verify your email before you’re ready to start.
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What should I include in my profile?Your profile is key to attracting clients. Include a clear photo, a summary of your skills, years of experience, languages spoken, and any specialties. The more complete your profile, the more likely clients will feel confident choosing you.
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What documents do I need to upload to become a professional?It depending on your what job and task you will perform, you may need to upload certifications, licenses and other relevant documents. These are required to verify your qualifications and ensure the highest standards of service on our platform.
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How will I know when I have a new job request?You’ll receive a notification through the app whenever a new job request matches your services and availability. You can review the details and accept the job if it fits your schedule.
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What happens if I need to cancel a job I’ve accepted?We understand that sometimes things come up. If you need to cancel a job, you can do so through the app. However, frequent cancellations can affect your standing on the platform, so we recommend only accepting jobs you’re confident you can complete.
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